Course Overview

Secretaries, teachers, and other non-supervisory employees are often the first people families, students, and community members encounter — setting the tone for every relationship that follows. Yet despite the importance of their role, many school employees are expected to navigate high-stakes conversations without specialized training or support.

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Our Frontline Communication Course is designed specifically for these vital team members — equipping them with the confidence, tools, and techniques to communicate with empathy, clarity, and consistency.

This course builds on the trusted principles of our widely adopted TRUE-SPEAK™ Communication System, adapting them to the fast-paced, high-touch daily needs of school teachers and other non-supervisory employees.

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Through interactive learning, practical examples, and real-world applications, participants will learn to:

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✔️ Craft Clear, Professional Communication

Write and speak with purpose, clarity, and polish — whether responding to a parent email or welcoming a visitor at the front desk.

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✔️ Build Trust Through Meaningful Dialogue
Engage in conversations that de-escalate tension, foster connection, and leave parents and staff feeling heard and respected.

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✔️ Lead from the Front with Team Culture in Mind
Model values-aligned communication that strengthens team dynamics and reflects the organization's commitment to service and inclusion.​